6 Best Five9 Alternatives

6 Best Five9 Alternatives

For a GTM team choosing tools around its next sales workflow, these 6 Five9 alternatives offer several starting points. Aloware supports immediate calls or texts to new inbound leads. CallHippo combines dialing and telephony operations. Dialpad offers meeting collaboration features. Start with the task your team needs to complete, then compare the relevant capabilities and commercial terms.

By Rishabh Ambasta, Founder, Modern Inbound.

The short version

Which team fits which

Build a shortlist around a specific workflow and a clear purchasing brief. Write down the current process, the people involved and the point where work slows down. Use the same brief in every evaluation so that product demonstrations answer comparable questions. These five criteria can help a buyer keep the discussion practical.

• Team size: Count the people who need access today and estimate the next hiring stage. Ask about minimum commitments, administrator access and the cost of adding or removing users during the contract.
• Channels and tasks: Separate calling, texting and online meetings in your requirements. Identify which tasks must happen inside one tool and which can remain in an existing application. See the guide to choosing a first channel for related planning questions.
• Contract terms: Request a written breakdown of billing frequency, included usage, optional features and renewal terms. Compare the total commitment over the same period, including the work required to configure and maintain the tool.
• Reporting: Choose the activity and outcome measures your managers actually use. Ask to follow one sample interaction from the initial action through its final report, including any exports your operations team requires.
• Lead handover: Define who receives a new lead, which details travel with it and how the next action is assigned. Clarify your audience using an ICP definition framework, then document the handover rules alongside it.

Inside Five9

Five9 provides strategic implementation and continued support, making it relevant to teams that want help through deployment and ongoing operation. Its implementation approach is tailored to the customer's goals. For an evaluation, bring a written account of the workflow you want to change and ask how implementation responsibilities would be divided between your team and the vendor.

The Digital bundle covers digital channels only at $119 monthly per seat. Core includes all channels with essential AI at $159 monthly per seat. Plus includes all channels with advanced AI and directs buyers to sales for flexible pricing. Map the required channels and AI functions before requesting a commercial proposal.

Inside Aircall

Aircall offers Essentials, Professional and Enterprise plans, with AI Voice Agents also available as a standalone product from $99 per month. That standalone option is relevant to buyers evaluating AI voice functionality as a separate purchase. Keep the product scope explicit when requesting pricing so that the proposal matches the specific tool your team intends to evaluate.

Aircall offers free access to test the platform before committing. Use evaluation access with a short checklist: select a representative task, assign a participant and record what happens at each step. Ask the vendor to identify the commercial package associated with the functions used during that exercise.

Inside Dialpad

Dialpad's online meeting offering includes screen sharing, in-meeting chat, AI-powered transcription and meeting recaps. Those capabilities make it relevant when the buying goal centers on collaborative business meetings. Its screen sharing application lets participants share screens and work on documents together in real time.

For a team that regularly reviews documents together, that real-time collaboration capability provides a concrete evaluation task. Use an actual review exercise and check how participants capture decisions and pass work to the next person. Keep your meeting requirements separate from your calling requirements when assessing the overall purchase.

Inside Aloware

Aloware's AI-powered product suite supports immediate calls or texts to new inbound leads when they engage. It suits a comparison focused on the first response after an inbound lead arrives. Write down the trigger, the desired first action and the employee responsible for the next step before discussing configuration.

Aloware also offers the AloAi Bot chatbot for interactive dialogues. If a chatbot is part of your requirements, prepare sample questions and define when a human should take over. Keep that evaluation separate from the initial calling and texting exercise so that each requirement receives a clear acceptance decision.

Inside CallHippo

CallHippo combines a dialer, telephony backend, number management and analytics in one product. It is relevant to buyers who want to examine those functions within a single tool. Bring both a sales user and the person responsible for phone administration to the evaluation, and give each a specific task to complete.

CallHippo offers a 10 day free trial covering all features of its communication platform. Plan the exercise before the trial begins. Reserve time for configuration, everyday use and a reporting review, then record any questions that need a written answer before purchase.

Inside Orum

Orum has a dedicated public page for financial services and technology. That industry focus makes it a relevant tool to investigate for a buyer working in either field. Start by asking for a demonstration built around your own team's daily work, with explicit requirements for users, process and reporting.

The reviewed material identifies that financial services and technology focus. Use the next evaluation step to establish the exact product scope, required configuration and commercial terms. For additional reading, the Orum alternatives comparison provides another route for exploring a shortlist.

Inside Convoso

Convoso offers an auto dialer solution whose pricing depends on seats, features and services selected. This makes a defined scope useful before a buyer requests a price. Prepare a user count, a required feature list and an implementation brief so that successive proposals can be compared on the same basis.

A Convoso home services customer story describes caller ID reputation management that identifies issues with flagged numbers and automatically remediates them. That capability is relevant to teams evaluating how they will manage caller ID issues. Ask to see the operational workflow, including how an administrator reviews an issue and confirms the next action.

How we compared

This comparison is based on each company's own public pages as of November 2026.

We compared public product, service and pricing descriptions. The table separates published amounts, trial access and pricing that depends on the purchasing scope. Team fit reflects the specific capabilities described here. During procurement, ask each vendor to confirm the exact functions, terms and responsibilities that apply to your intended purchase.

Frequently asked questions

What are Five9's published Digital and Core prices?

Five9 Digital costs $119 monthly per seat, and Core costs $159 monthly per seat.

Can we test Aircall before committing?

Aircall offers free access to test the platform before committing.

How long is CallHippo's free trial?

CallHippo offers a 10 day free trial covering all features of its communication platform.

What determines Convoso's auto dialer pricing?

Convoso's auto dialer pricing depends on the number of seats, features and services selected.

How we researched this

Sources:

• aloware.com/solutions/sales-development
• callhippo.com/blog/general/why-your-dialer-and-voip-provider-should-be-the-same-product
• www.dialpad.com/products/free-online-meeting
• www.five9.com/services
• www.five9.com/pricing
• aircall.io/pricing
• aloware.com/pricing
• callhippo.com/pricing
• www.orum.com/financial-services-and-technology
• www.convoso.com/pricing
• www.convoso.com/customer-story/home-services-contact-center-sets-67-percent-more-appointments

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