UserGems vs Koala (2026): Why One of These Tools No Longer Exists

UserGems tracks job changes so you can email a buyer the moment they land at a new company, while Koala watches website visitors and scores intent in real time. The comparison matters less than one fact: Koala was acquired by Cursor and is shutting down on September 30, 2026, per its own pricing page. UserGems is the tool still standing.

How do UserGems and Koala compare on pricing and features in 2026?

UserGems runs three paid tiers from $3,000/mo to $12,500/mo plus implementation fees, aimed at teams that already have a CRM and a sales engagement tool wired up. Koala ran four tiers from free to custom enterprise pricing, but every tier now carries the same asterisk: the company stops operating September 30, 2026.

Tool	Plan	Price	Best For	Standout Feature
UserGems	Core	$3,000/mo ($36k/yr) + $3,000 implementation	A single RevOps admin running job-change alerts	3.6M monthly credits with automated campaigns, per UserGems' pricing page
UserGems	Advanced	$6,250/mo ($75k/yr) + $5,000 implementation	Teams wanting contact-level intent data	Contact-level intent and web deanonymization included, per UserGems' pricing page
UserGems	Elite	$12,500/mo ($150k/yr) + $10,000 implementation	Enterprise GTM orgs wanting a guarantee	3x ROI money-back guarantee, per UserGems' pricing page
Koala	Starter	$200/mo	Small teams testing visitor identification	1,000 monthly credits and Slack alerts, per Koala's pricing page
Koala	Growth	$1,000/mo	Mid-market teams needing lead routing	Territory and CRM-owner based routing, per Koala's pricing page
Koala	Business	Custom	Large orgs wanting dedicated support	Dedicated Slack channel and custom SMS support, per Koala's pricing page
Koala	All tiers	N/A after Sept 30, 2026	Nobody, going forward	Company is shutting down and closed to new signups, per Koala's pricing page

Koala is shutting down on September 30, 2026, here's what that means for your pipeline

Koala's own pricing page confirms it: the company was acquired by Cursor and will stop operating on September 30, 2026. It's closed to new customers. If you're mid-evaluation, or already running it in production, budget the migration now.

This isn't a rebrand. Cursor builds an AI code editor, not go-to-market software, so Koala's roadmap ends with the acquisition. Any team running outbound off its visitor-identification data needs a replacement before Q4 2026.

• Export your visitor-identification history and intent scores before the September 30, 2026 cutoff.
• Audit every CRM workflow, Slack alert, or webhook wired to Koala and repoint it.
• Decide whether the replacement needs website-visitor identification or job-change tracking. They are not the same category, and UserGems only covers the second one.

What does UserGems actually do, and how accurate is the data?

UserGems flags when a past buyer or champion moves to a new company, then triggers outreach through its Data & Enrichment Agent and Account & Contact Scoring Agent. Koala worked the other direction: it identified anonymous website visitors and matched them to a person or account via an identity graph, per Koala's product pages.

Neither company publishes an audited accuracy percentage, so be skeptical of any number a sales rep quotes. The real test isn't a credit count, it's whether the signal converts into a booked meeting once your reps act on it.

Which team size fits UserGems now that Koala is gone, and what does it integrate with?

UserGems integrates with Salesforce and HubSpot for CRM, plus common sales engagement tools, across every tier, per UserGems' pricing page. Koala supported multiple CRMs starting at its Growth tier and added webhooks at 1,000/month, per Koala's pricing page, but that infrastructure disappears with the shutdown regardless of tier.

• Solo RevOps or a lean 2-3 person GTM team: UserGems Core at $3,000/mo, though the $3,000 implementation fee stings at that size.
• Mid-market team wanting contact-level intent alongside job changes: UserGems Advanced at $6,250/mo.
• Enterprise team wanting a spend guarantee: UserGems Elite at $12,500/mo, with the 3x ROI money-back clause as the real selling point.

Here's the honest take: UserGems is priced for teams with budget already approved for a signal-based motion, not teams shopping on price. If Koala's $200/mo entry tier was your only reason to consider this category, you're not UserGems' buyer.

Frequently Asked Questions

Is Koala still accepting new customers in 2026? No. Koala's pricing page states it was acquired by Cursor and will shut down on September 30, 2026, closed to new signups.

What happens to my Koala data after the shutdown? Koala's public pages don't list a retention window past September 30, 2026, so export your history now.

Is UserGems more expensive than Koala was? Yes. UserGems starts at $3,000/mo plus a $3,000 implementation fee, versus Koala's $200/mo Starter tier, per each company's pricing page. They also solve different problems.

What replaces Koala for website-visitor identification? Not UserGems. It only covers job-change tracking, so pairing the wrong signal type with your motion wastes budget either way.

A buyer signal is only worth what you do with it. Someone still has to write the email, manage the domains, and keep replies out of spam. That's the execution layer Modern Inbound runs for clients. See our setup pricing or get in touch to talk through your stack.

By Rishabh Ambasta, Founder, Modern Inbound.